Deliveries and Returns
17. SEND
17.1. The standard shipping will be done between 24h and 48h after receipt of payment (except for another term expressed in the article sheet of the website at the time of purchase), which will vary by the time the order is placed on the site, and only after receiving the confirmation receipt of payment, whichever route is chosen. Your request will then be dispatched on the working day following our receipt of your confirmation.
You can directly contact us through 00351 914445770 or via email comercial@cubohotel.com.
17.2. We strongly recommend that the Customer's data, such as the address provided by the recipient is as complete as possible and that is the one in which someone is usually to receive the merchandise until 18h. Incorrect or incomplete filling may result in non-shipment of the Order or impede the success of the shipment and delivery.
17.3. We will not be able to send orders to PO Boxes.
18. DELIVERIES
18.1. Orders will be delivered by hand on the following business day, at the date of shipment, in accordance with the normal standard of the Carrier's service.
The fulfillment of the deadlines of delivery is the sole responsibility of the transport company, and CUBOHOTEL can not be held responsible for any delays or errors.
18.2. This service does not have an exact delivery time, and it can be delivered between 9am and 6pm.
In order for the delivery to be successful it is necessary that someone be found to be able to receive and sign the delivery confirmation. You do not necessarily have to be the recipient.
18.3. CUBOHOTEL strongly recommends that in case of any anomaly / visible damage / violation of the packaging during the delivery of the order, the customer writes this information in the transport guide and later reports this situation to CUBOHOTEL, describing the facts succinctly.
If it is not possible to check the goods on delivery, the customer must write "Subject to conference" and sign. This mention is of the utmost importance, so that responsibilities may be required.?
18.4. In cases where your order is returned to us, for reasons other than CUBOHOTEL (such as incorrect or insufficient address, absence of the recipient, refusal of reception and other important reasons), we will evaluate the condition of the product ( s), and we can resend it, and it is the client who is responsible for paying the costs of the resubmission. In this way, we will send you an email with this information. It will be enough to follow the instructions and to make the payment of new cost of sending so that the merchandise is sent again.
18.5. If the product is in good condition and if you choose not to pay a new shipping cost, we will not be able to re-dispatch it. You may, however, pick it up at our premises up to one month after the date of receipt of the return. There shall, however, be no refund of either the value of the product or the value of the shipment.
